Course Overview:

A 40-hour mediation training course equips aspiring mediators with foundational conflict resolution skills, negotiation strategies, and ethical frameworks. Delivered over 5 days, it relies on hands-on role-plays and simulations.

The syllabus is divided into these core modules:

1. Introduction to Dispute Resolution (4 Hours)

• Definition and core principles of mediation.

• Differences between mediation, arbitration, litigation, and negotiation.

• Understanding the role and neutrality of the mediator.

2. Conflict Dynamics & Theory (4 Hours)

• Foundational theories of conflict.

• Identifying the underlying causes and drivers of disputes (interests vs. positions).

• Cross-cultural and psychological perspectives in mediation.

3. Core Communication Skills (8 Hours)

• Active listening, paraphrasing, summarizing, and reframing.

• Managing emotions, de-escalation techniques, and building trust and rapport.

• Power balancing to ensure fairness between disputing parties.

4. The Mediation Process & Techniques (16 Hours)

• Opening: Setting the stage, explaining the mediation agreement, and establishing ground rules.

• Exploring: Allowing parties to state their narratives and venting.

• Negotiation & Brainstorming: Generating options, testing reality, and structuring offers.

• Concluding: Drafting settlement agreements and managing impasses.

5. Ethics & Best Practices (4 Hours)

• Ethical standards, confidentiality, and impartiality.

• Legal frameworks for court-annexed mediation.

• Case management and setting up an independent practice.

6. Practical Role-Plays & Assessment (4 Hours)

• Participating in and managing mock mediations under supervision.

• Peer-to-peer coaching and feedback.

• Final practical and/or written assessments for professional accreditation.

Apply here:
https://services.ksl.ac.ke/web/login

Spaces are limited, and this is a hands-on programme, so early application is recommended.

For inquiries:
cpd@ksl.ac.ke | 0712 923 459